A. Introduction

Effective Date: August 9, 2024

Welcome to Nerds.ae ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal data is handled with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, job title.
• Technical Data: IP address, browser type, operating system, and usage data related to our services.
• Transactional Data: Information about payments, service subscriptions, and billing details.
• Communication Data: Records of your communications with us, including customer support inquiries. Our services are available during business hours, and we strive to accommodate urgent requests as best as possible. For detailed information on our service hours and availability, please refer to our contact page.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services.
• Account Management: To manage your account, process transactions, and handle service-related requests.
• Communication: To send you updates, newsletters, and promotional materials (you can opt out at any time).
• Analytics: To analyse usage patterns and enhance our offerings based on your needs.
• Security: To protect against unauthorized access, ensure the security of our systems, and detect fraud.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, such as payment processors and hardware service providers. These parties are bound by confidentiality agreements.
• Legal Requirements: When required by law, to comply with legal processes, or to protect our rights, property, or safety, and that of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. Despite our efforts, no security measure is completely foolproof. We cannot guarantee absolute security, but we strive to minimize risks through robust protections and regular updates to our security protocols.

We prioritize your data privacy and security. All personal and sensitive information collected during our services is handled with the utmost care and in accordance with applicable data protection regulations.

5. Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request corrections to inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal data under certain circumstances.
• Objection: The right to object to the processing of your data based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [[email protected]].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about your usage of our services. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for choosing Nerds.ae. We are dedicated to delivering exceptional technical support and service. If you have any questions about our policies or need further assistance, please do not hesitate to contact us.